Shipping policy

Last Updated: October 9, 2026

At Elvarlogo, we provide digital logo design and branding services. Since our services are delivered electronically, no physical shipping or delivery is required.

This Delivery Policy explains how orders are processed and how digital design deliverables are provided to our customers.

1. Digital Delivery Only

All services purchased through Elvarlogo.com are digital services.

We do not ship physical products. Logo designs, final design files, and other digital deliverables included in your selected package are provided electronically.

2. Order Processing

Once your payment has been successfully processed and your order has been confirmed, we will review the order details and begin the applicable design process.

Depending on the service purchased, we may contact you to request additional information about your business, preferred design style, color preferences, or other project requirements.

To avoid unnecessary delays, please ensure that the information you provide is accurate and complete.

3. Delivery Timeframes

Delivery times depend on the package purchased, the complexity of the project, and the information required to complete the work.

Any estimated delivery timeframe stated on the relevant product page or agreed upon with you will apply to your order.

If no specific timeframe is stated, we will communicate the expected timeline when reasonably possible.

Delivery estimates may be affected by delays in receiving required information, customer feedback, or other circumstances beyond our reasonable control.

4. Delivery Method

Completed designs and digital deliverables will generally be sent electronically to the email address associated with your order or through another agreed digital delivery method.

Depending on your selected package, deliverables may include logo files and other digital branding materials specifically listed in the service description.

Please ensure that your email address is correct and that you can receive messages and attachments.

5. Delivery Confirmation

Where appropriate, we may send an email notification when your design files are ready.

If you do not receive your deliverables within the expected timeframe, please check your spam or junk folder before contacting us.

We recommend keeping your order confirmation email for reference.

6. Customer Responsibilities

To help ensure smooth and timely delivery, customers are responsible for:

• Providing a valid email address and accurate order information.
• Submitting the project details reasonably required to begin the design process.
• Responding to requests for clarification or feedback when necessary.
• Checking their inbox and spam or junk folders for delivery notifications.
• Informing us promptly if they experience problems accessing their files.

Delays caused by missing information, incorrect contact details, or delayed feedback may affect the delivery schedule.

7. Failed or Delayed Delivery

If your digital files have not arrived within the expected timeframe, please contact us.

We will review your order status and make reasonable efforts to resolve delivery issues, including resending files or providing an alternative delivery method where appropriate.

If we are unable to provide the service you purchased, we will work with you to determine an appropriate resolution in accordance with our Refund Policy and applicable law.

8. File Access and Technical Issues

Customers are responsible for ensuring that their devices and software can access the file formats included in their selected package.

If a file is corrupted, inaccessible, or missing from a delivery, contact us so we can investigate and provide reasonable assistance.

Any specific file formats or additional deliverables not included in the original package may require a separate agreement.

9. No Shipping Fees

Because our services are delivered digitally, no physical shipping or courier fees apply.

The price displayed at checkout covers the services and deliverables described in the relevant package, together with any applicable charges disclosed during checkout.

10. Refunds and Cancellations

Orders for digital services are subject to our Refund Policy and applicable law.

Refund eligibility may depend on the status of the project, the work completed, and whether the agreed digital deliverables have been provided.

Nothing in this Delivery Policy limits any refund, cancellation, or consumer rights that cannot legally be excluded.

11. Contact Information

If you have questions about your order or digital delivery, please contact us:

Business Name: Elvarlogo

Website: Elvarlogo.com

Email: Design@elvarlogo.com